Toys R Us and Babies R Us Baby Registry Sales Consultant - (Blasdell) in Buffalo, New York For Sale

Description Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings: o To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle o Use product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sale o Promote and offer applicable services to the Customer such as Buyer Protection Plans, the 'R'Us Credit Card, Rewards 'R'Us Loyalty program, and Endless Earning program. o To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time Drive sales in Baby Registry department by achieving set goals Use 'Save the Sale' concepts to ensure that we are utilizing all Omnichannel options for Customers when items may be out of stock in store Assist Customers at registry kiosk to ensure they have a clear understanding of how to read and understand the registry print-outs as well as locate items in the store Display a positive attitude while assisting multiple Customers and providing excellent Customer service Learn safety requirements for products and communicate them to Customers to assist in their decision making process Resolve problems and Customer issues rapidly Work together with peers and ensure all our Customers' needs are met and exceeded Communicate out of stock and other Customer impacting issues to Supervisor immediately Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department Conduct product demonstrations to promote sales of items to our Customers Utilize specific technology in department (store systems) to look up merchandise, etc. Assist fellow team members with baby registry knowledge Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP Execute all elements of the respective Routine Action Plan Assist in recovering the store prior to closing Take initiative to further self-development to promote future growth with 'R'Us Qualifications Previous experience in a sales driven retail environment a plus Strong Customer service skills Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the RUs brand Excellent follow up skills Utilize strong communication skills verbal, non-verbal and display active listening to assist Customers in making their selections Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders Multi-lingual speaking a plus, but not required Job Function: Base Operations Primary Location: USA-NY-Blasdell Schedule: Flexible Brand: Babies 'R' US Req ID: xxxx4
Source: http://www.juju.com/jad/xxxxxxxxrgfgvu?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc2bc0e09c8eca94cc71abbebcede52ffe0abc64b59ea9d6d2